Privacy Policy
Privacy Policy Overview
At Nayam, we are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store, share, and protect your personal data—whether it’s provided online or offline. It also covers situations where trusted partners or affiliated companies process your information on our behalf.
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Name
- Contact information
- Any other personal information required to comply with legal obligations
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Payment details
- Purchase or service history
- Customer or client accounts and records
- Financial transaction information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. Which lawful basis we rely on may affect your data protection rights which are set out in brief below.
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to rectification– You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information, except the right to object to the processing of your personal data.
- Your right to erasure– You have the right to ask us to delete your personal information.
Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent at any time. Read more about your rights.
- Your right to restriction of processing– You have the right to ask us to limit how we can use your personal information
- Your right to object to processing– You have the right to object to the processing of your personal data.
- Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. If you make a request, we must respond to you without undue delay and in any event within one month.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- At Nayam, we are committed to safeguarding your personal information and maintaining your trust. This Privacy Policy outlines how we collect, use, share, and protect your data—whether provided online or offline. It also explains the limited circumstances in which trusted partners or affiliates may process your data on our behalf.
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We may use your personal information, such as your name and email address, to send you service-related updates (e.g., changes to our terms, new features, or important notices) and marketing communications (e.g., newsletters, event invitations, or relevant offers). Our legitimate interest in doing so is based on our need to: Keep you informed about the services you use or have expressed interest in. Promote relevant opportunities that we genuinely believe will be of benefit to you, based on your preferences or past engagement. Maintain and grow our relationship with our users, clients, or supporters by providing timely and meaningful content. We believe these communications are in your interest as well, as they help you get the most out of what Nayam offers and stay up-to-date with developments that may affect you. We always respect your rights and choices. You can opt out of marketing emails at any time by clicking the unsubscribe link in our messages or contacting us directly. Service-related messages, which are essential to your use of our services, may still be sent even if you opt out of marketing.
Our lawful bases for collecting or using personal information for legal requirements are:
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Our legitimate interest in this context is to: Meet statutory and regulatory duties, Respond to lawful requests from public authorities or courts, and cooperate with investigations or audits. Ensure accountability and transparency in our operations and record-keeping. Safeguard our business from legal risk, such as potential penalties or litigation due to non-compliance. Although this processing is primarily required by law, it also aligns with our broader interest in operating responsibly, ethically, and legally. We believe this is a reasonable and proportionate use of personal data, as it ultimately protects both Nayam and the individuals we work with.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Provide effective and timely customer support, ensuring your issues or concerns are addressed appropriately. Improve our services, by learning from feedback and identifying areas for improvement. Resolve disputes or legal claims, including maintaining accurate records in case of follow-up or escalation. Protect our rights and interests, as well as those of our users, employees, and stakeholders. This processing is necessary to ensure that we uphold high standards of accountability, transparency, and customer care. We believe this use of your information is fair, proportionate, and beneficial to both you and Nayam, while posing minimal risk to your privacy. We retain only the information required to resolve the matter and comply with any legal obligations, and we treat all such data with strict confidentiality.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
How long we keep information
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details on our website.
